Certification issued by AFNOR Certification.
This certification certificate was issued by AFNOR Certification, in accordance with the conditions of application set by the SGMAP (General Secretariat for the Modernisation of Public Action), the following:
The Marianne Reference System defines a set of 19 commitments on the reception of users in public services. It aims to provide users of a public service with guarantees on the conditions and performance of their reception.
The award of the Marianne Label is conditional on an external evaluation to verify compliance with the commitments defined in this reference framework. The rules governing the awarding of the Marianne Label by third party have been validated by the General Secretariat for the Modernisation of Public Action (SGMAP).