The Ministry of Culture and its institutions are committed to improving the reception of its users and facilitating their efforts. Whether it is for an exhibition, a show, a document search or a grant application, the quality of the service provided is one of our priorities.
To achieve this, the Department relies on the interdepartmental Public Services+ program and its 9 commitments. The Department is committed to making its public services closer, more efficient and simpler. These commitments emphasize a more personalized relationship between services and users, as well as greater friendliness in the responses and support offered.
On the Public Services+ platform, the Ministry displays with transparency performance and satisfaction indicators of public services.
The user’s opinion is taken into account. It is possible to share his experience with our services and to formulate suggestions for improvement.
9 Common Service CommitmentsThe public
Nearest
1. In mutual respect, you are welcomed with courtesy and benevolence and under the conditions laid down by law, you have the right to error.
2. We can be reached by phone or on-site and facilitate your online process.
3. You benefit from support adapted to your personal situation.
More effective
4. We refer you to the appropriate person to process your application.
5. You receive a response to your requests within the announced deadlines and are informed of the progress of your file.
6. You have access to our quality of service results.
Simpler
7. Your input is considered to improve and simplify our process.
8. In order to offer you a quality service, we constantly develop our skills.
9. We are environmentally responsible.
Our indicators:
36 500
This is the number of dematerialized files processed in 2021
147
This is the number of steps currently dematerialised, including 30 new in 2021
Help improve public services by sharing your experience! You can share your experience with the Department’s services on the Utilities +
